Machine service

Do you need help with installation, service or repairs of your labelling equipment? Our experienced technicians can help you with your entire machinery solution, including label printers, label dispensers, scanners and connecting software.

We service and support the following:

Labelling printers:    Zebra, Toshiba, CAB

Labeling machines:   In conjunction with Collamat AG

Labelling programs:  Prisym, Codesoft and Bartender

Custom solutions:     Customer specific interface & frontend programming

Scanners:                  Different types of 1D or 2D scanners (wire based)

For service & Support, please call:
 
        +46 200 76 11 10 for Sweden
        +45 43 26 30 08 for Denmark
        +47 23 25 85 00 for Norway
        +41 61 756 22 11 for Switzerland

Click here to report a fault
NOTE! Must be enclosed when returning for service

  • For information on returning machines for servicing,
    see instructions on your right

TIP!

To avoid faults arising it is important that maintenance is carried out and worn parts are replaced in time.

Eson Pac offers a contract with service subscription, which gives you access to Eson Pac's support and immediate assistance. Contact your Eson Pac representative or customer service so we can tell you more!

Customer Service

Customer Service for ex SIS in Scandinavia

(labels and labelling machines)

+46 200 76 11 10 for Sweden
+45 43 26 30 08 for Denmark
+47 23 25 85 00 for Norway

sis.industrial@esonpac.com

Customer Service for ex SIS in Europe

(labels and labelling machines)

+41 61 756 22 11

customer-support.aesch@esonpac.ch

Service & Support

Label printer support

Printer drivers 


To send a machine to us for servicing, do as follows:

  • Fill out and attach a printout of the Fault report form
  • Always include labels and ink ribbons. It is important that labels or ink ribbons are not left in the machine during transport as the machine may be damaged otherwise.
  • Pack the machine well, label it for Service and send to:
    Eson Pac Sweden AB
    Persbog. 4
    SE-265 38 Åstorp, SWEDEN

Eson Pac General Contact

Phone +46 (0)340-600 900

info@esonpac.com
All contacts